1 day
Professional communication for a quality-assured healthcare
INTRODUCTION
This course is aimed for you who want to become sharper and more confident in your daily dialogues and get more meaningful meetings and for you who want to increase well-being in the workplace. The course contains communicative working methods, effective communication strategies, body pressure and nonverbal communication, difficult conversations, mini-mediation, and conflict management. The day also includes practical exercises in case form.
The course is based on research and proven experience of the basics of effective communication in the workplace, where effective communication strategies and difficult conversations are central parts. The training day is interspersed with lectures, case studies and workshops. It is a dynamic training that will make a difference in the way you communicate in your workplace on several levels. The training has a flexible solution where we can also come out to your workplace if you prefer this for group strengthening and tailor-made activities that suit your business.
The course gives you theoretical and practical tools to be able to contribute to getting more motivated employees and good results in your business thanks to a clearer communication.
TARGET AUDIENCE
Managers or personal who lead others. HR professionals who work closely with managers and leaders can also benefit from the course.
CONTENT
Day 1
The first part of the day deals with effective forms of communication where verbal and nonverbal communication is in focus. During the afternoon, the focus is on conflict management and difficult conversations. The challenges and solutions of communication that are in focus.
- 7 effective modes of communication
- Verbal and nonverbal communication
- Conflict
- Difficult conversations
- Mini-mediation
Certificate
All educations provide a certificate from Global Health Care College Sweden (GHCC).
Training day and training site, to be announced later
Training Officer:
Aisha Amin
Contact: aisha.amin@globalhcc.com
Price 6 995 SEK
The price includes course venue, lunch, coffee, and course material.
Training Officer: Aisha Amin Vice President GHCC
Aisha has many years of experience in senior positions in education, healthcare, and social care both in Sweden and internationally. She has worked as a nurse in emergency care, elderly care, primary care, and many years in the school system as a teacher, coach, and supervisor.
Aisha also has extensive experience as a regional Manager within the Health and Social Care College in the Stockholm region, where she has led partners in education and working life, at local and regional level. One of Aisha’s areas of expertise is leadership and communication. She has been engaged as a lecturer at major international conferences such as the World Expo in Dubai and the International Nursing Conclave in Delhi. In GHCC Sweden, Aisha, together with its partners, and have quality assured and developed healthcare educations for the global market.