1 day

Professional communication for a quality-assured healthcare

INTRODUCTION

This course is aimed for you who want to become sharper and more confident in your daily dialogues and get more meaningful meetings and for you who want to increase well-being in the workplace. The course contains communicative working methods, effective communication strategies, body pressure and nonverbal communication, difficult conversations, mini-mediation, and conflict management. The day also includes practical exercises in case form.

The course is based on research and proven experience of the basics of effective communication in the workplace, where effective communication strategies and difficult conversations are central parts. The training day is interspersed with lectures, case studies and workshops. It is a dynamic training that will make a difference in the way you communicate in your workplace on several levels. The training has a flexible solution where we can also come out to your workplace if you prefer this for group strengthening and tailor-made activities that suit your business.
The course gives you theoretical and practical tools to be able to contribute to getting more motivated employees and good results in your business thanks to a clearer communication.

TARGET AUDIENCE

Managers or personal who lead others. HR professionals who work closely with managers and leaders can also benefit from the course.

CONTENT

Day 1

The first part of the day deals with effective forms of communication where verbal and nonverbal communication is in focus. During the afternoon, the focus is on conflict management and difficult conversations. The challenges and solutions of communication that are in focus.

• 7 effective modes of communication
• Verbal and nonverbal communication
• Conflict
• Difficult conversations
• Mini-mediation